The 13th Edition continues its market leading up-to-date coverage of service operations as well. The text includes solved examples and problems, enough cases for MBA courses to use without supplementing, and the industry leading technology support suite.
McGraw-Hill/Irwin | March 9, 2010 | ISBN-10: 0073525227 | 832 pages | PDF | 9.79 MB
Robert Jacobs and Richard Chase
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